Terms & Conditions

Terms & Conditions

The Table Wardrobe – Terms & Conditions

These Terms & Conditions apply to all tablescape hire bookings with The Table Wardrobe. By placing a booking, you agree to the following terms.


  1. Booking & Payment
  • Full payment plus the £25 refundable damage deposit is required at the time of booking.
  • Your chosen tablescape and date are not secured until payment has been received in full.
  • Once an invoice has been issued, your date will be held for 24 hours. If payment is not received within this timeframe, the date may be released and offered to another customer.
  • Payments are made via the payment link or bank transfer details provided on your invoice. Bookings are confirmed only once payment has cleared.
  1. Hire Period

  • The standard hire period is 24 hours.
  • Items must be returned the following day at the agreed time for inspection and turnaround.
  • Any extension to the hire period must be agreed in writing prior to the booking.
  • Late returns may incur an additional day’s hire fee, which will be deducted from the damage deposit or invoiced separately if the deposit does not cover the cost.
  1. Collection & Return
  • The Table Wardrobe does not offer delivery. All items must be collected and returned by the customer.
  • Collection and return times will be arranged directly with you.
  • Please ensure you arrive on time for both collection and return to avoid delays for other customers.

Missed Collection Policy

  • If you do not arrive within your agreed collection time slot, The Table Wardrobe reserves the right to refuse collection at a later time.
  • No refund will be issued for missed or late collections.
  • This policy ensures fairness to all customers and allows us to maintain smooth turnaround times between bookings.

Late or Missed Return Policy

  • If you do not return your tablescape within your agreed return time slot, The Table Wardrobe reserves the right to treat the items as non‑returned.
  • In these cases, the full replacement cost of the items may be charged.
  • This policy ensures we can maintain smooth turnaround times and honour bookings for other customers.
  1. Damage Deposit
  • A £25 refundable damage deposit is required at the time of booking.
  • The deposit will be refunded within 7 days of the items being returned and passing inspection. Normal wear and tear is expected and not chargeable.

The deposit covers:

  • Breakages
  • Missing items
  • Significant scratches
  • Damage beyond normal use

If the cost of damage or missing items exceeds £25, the customer will be invoiced for the full replacement cost.

  1. Care & Cleaning of Items

Cleaning

  • All tableware is washed by hand and checked before being packed for your hire.
  • Because each item is individually handled, there may occasionally be a small mark that was missed during the final check; if you notice anything on arrival, a quick rinse will resolve it.
  • Items are stored in protective boxes, and when opened you may notice a slight odour — this is simply the natural smell of the plastic, wood, or wicker materials used in the boxes and does not indicate that the items are unclean.
  • These natural variations are normal within the hire process and do not affect the quality or safety of your items.
  • All items must be hand‑washed only using mild dish soap. Use non‑abrasive cloths or sponges to avoid scratching.
  • Do not place any items in the dishwasher or microwave under any circumstances, even if the manufacturer’s stamp states they are dishwasher or microwave safe.
  • This is because customer appliances, detergents, and settings vary and may cause damage.
  • Items must be cleaned and reboxed as they were found.

Handling


    • Please handle all items with care.
    • Do not dismantle or take apart floral arrangements.
    • Faux flowers may arrive slightly compressed and can be gently fluffed, but please avoid bending or pulling stems.
  • If an item breaks, please do not throw it away. Some items can be repaired, and returning all pieces helps us assess damage fairly.
     

Material Disclosure


  • All plates, bowls, glasses, and cutlery provided by The Table Wardrobe are made from high‑quality plastic, even if they appear ceramic or glass in photographs.

Linen Handling


  • All used linens (including table runners and napkins) must be placed in the black netted laundry bag provided.
  • Please do not wash any linens yourself. We handle all laundering to ensure fabrics are cared for correctly.
  • Linens should be returned dry and free from food debris where possible.

Condition of Hire Items

  • All items provided by The Table Wardrobe are hire items and may show minor signs of normal wear and tear. Small marks, light scratches, or slight imperfections are normal and do not affect the overall appearance of the tablescape.
  • Customers should not expect items to be brand new.
  • If you have any concerns about an item upon collection, please notify us immediately.
  1. Candles & Batteries

  • All candles provided are battery‑operated to remove fire risk.
  • Batteries are not included. Customers may:
    • Provide their own batteries, or
    • Purchase batteries from The Table Wardrobe at an additional cost (price varies). Candles may also be used without batteries if preferred.
  1. Children & Safety

     Some items included in our tablescapes may pose risks to young children, including:

  • Small decorative pieces
  • Faux flowers
  • Plastic cutlery
  • Glass‑effect items
  • Battery‑operated candles

Parents and guardians are fully responsible for supervising children around all hire items.

The Table Wardrobe accepts no liability for:

  • Injuries caused by broken items
  • Choking hazards
  • Cuts, scratches, or accidents
  • Misuse of items

Children must not be left unattended with any part of the tablescape.

  1. Variations in Product Appearance
  • Colours may vary slightly from online images due to lighting or screen settings.
  • Occasionally, items may be substituted due to breakages or stock changes.
  • Substitutions will always be of equal or higher quality.
  • If a significant change affects the overall look of the tablescape, we will notify you in advance.

If a major change impacts your theme, you may choose:

  • An alternative tablescape, or
  • A full refund.
  1. Non‑Return of Items
  • All hire items must be returned in full.
  • Failure to return items may result in:
  • Deduction from the damage deposit
  • An invoice for full replacement cost
  • Reporting the matter to the police, as non‑return of hired goods may be treated as theft

If a previous customer fails to return a tablescape and this affects your booking, we will offer:

  • An alternative tablescape, or
  • A full refund.
  1. Cancellation Policy

  • Cancellations made more than 30 days before the hire date will receive a full refund.
  • Cancellations made within 30 days of the hire date are non‑refundable.
  • However, you may move your booking to another available date within 12 months of the original hire date.

Date changes must be requested in writing and are subject to availability.

  1. Photography & Marketing

  • If you tag The Table Wardrobe in your photos or send us images from your event, you grant permission for these images to be used for marketing purposes, including social media and website galleries.
  • We will always credit you or your photographer where possible.

12. Governing Law

 These Terms & Conditions are governed by the laws of England and Wales.